twitter Under #GDPR, call recording is classed as a form of “data processing”. As such, businesses which record calls need…
10 July, 2018 | SCutler

For businesses, every call is a potential sale. But, unless you have 24/7 call centres, it’s impossible to take every call. Some callers will always attempt to get…

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4 July, 2018 | SCutler

Business leaders are faced with dozens of difficult decisions every day, from what kind of coffee to pick up on the way in to the office to who…

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27 June, 2018 | SCutler

We live on a sphere spinning through infinite space. The surface of that sphere is home to 7.2 trillion people. For businesses, that’s 7.2 trillion prospective clients. But…

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15 June, 2018 | ATurton

For many businesses, the ability to reach customers in new countries can be hugely beneficial. New communications technologies have made this easier than ever. In particular, the rise…

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29 May, 2018 | SCutler

Conducting international business is now easier than ever! In fact, 11 percent of UK SMEs are now engaged in international trade. With 5.7 million SMEs operating in the UK, that’s 627,000 businesses trading internationally.  …

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14 May, 2018 | ATurton

It’s the question on the lips of all inbound call centre managers. The ring strategy chosen will affect how calls are distributed to agents, and has important implications…

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1 May, 2018 | ATurton

Toll free numbers are great. By allowing consumers to call for free, businesses can dramatically increase the number of incoming calls they receive and increase their brand reputation….

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17 April, 2018 | SCutler

What Are SIP Trunks? Sip trunks are the VoIP alternative to ISDN and analog connections. Previously, SIP technology was used to connect companies to the Public Switched Telephone…

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9 April, 2018 | ATurton

We all have a favourite. And we all have one we despise. But accents do more than just endear or irritate us. In fact, research shows that having…

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28 March, 2018 | SCutler

Today, the world is a small place. Digital technology has made it possible for even SMEs and sole traders to conduct business with overseas consumers. Indeed, more businesses…

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13 March, 2018 | SCutler

“International virtual phone number”. It’s a bit of a mouthful. But the technology behind international virtual phone numbers is revolutionary. For businesses, international virtual phone numbers make international…

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1 March, 2018 | ATurton

International call forwarding has made it possible for small companies and even sole traders to operate a global telephony system. By allowing businesses to redirect calls made to…

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14 February, 2018 | ATurton

Smartphones are near enough ubiquitous these days. In fact, the number of mobile phone users is expected to exceed five billion by 2019. But what do we really…

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31 January, 2018 | ATurton

Nowadays, mobile phones all look very similar. But, before smartphone designs settled, there were some truly wacky phones knocking around. Some you may remember. Some you may have…

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19 January, 2018 | ATurton

So… you have finally set up your business, and things are going well, you have hit your goals, but now you have even bigger goals. International expansion is…

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