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Choose one of our Global Offices:

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Multilingual Interactive Voice Response (IVR)

Increase Productivity.

Reduce Call Abandonment.

Enhance Customer Experience.

Our IVR solutions are available in more than 40 languages.

Hosted IVR and Auto Attendant Solutions

A missed call is a missed opportunity. As is hanging up just because you don’t understand a caller’s language. WMX Global designs bespoke multilingual IVR solutions for those who never want to miss an opportunity again.

Available in more than 40 languages, our industry-leading international IVR solutions are designed to reassure customers with quality messaging, increase productivity and free up agents, and create a strong, professional image.

Acquisition and Retention

New customers want to feel welcome. Existing customers want to feel reassured. Our messages are created by award-winning creative writers to ensure that your brand’s ethos and personality shine through. Whether you want to sound quirky or professional, our writers will incorporate your messaging into the script.

Messages can be updated regularly so that your system remains fresh, and call recording can be used to incorporate real life situations into internal training.

A good IVR system saves consumers time and improves communications with your brand. By making sure that every caller has a positive experience, you will make an excellent first impression and keep customers coming back time and again.

Technical Expertise and Award-Winning Support.

We utilise the latest IVR technology. Packed with essential functionalities, our IVR solutions give you access to features usually reserved for large multinationals.

Your solution will be remotely configured and managed by our award-winning 24/7 technical team. If you have any issues, a member of our team will be happy to pick it up with you – no matter the time of day.

Your system will allow you to easily reroute calls to a mobile or another site, collect voicemail on the move with voicemail to email, reduce lost calls and seamlessly direct calls to the most appropriate agent. All our solutions come with Disaster Recovery to ensure you stay running during an attack or disaster.

Perfect Caller Experience

Delivering excellent customer service over the telephone is a major competitive advantage for today’s companies. Although telephony is still consumers’ favoured method of communicating with brands, plenty of companies’ telephone systems let their customers down.

Long hold times. Confusing systems. Being forced to repeat their query to numerous agents. These are major turnoffs for consumers. And many would rather move to another company than put up with a poor call experience.

Our IVR solutions equip you with everything you need to run an effective, modern telephony service. Happy customers make for happy businesses.

Other Global Solutions

Buy international phone numbers
International Numbers

We have a vast network of international telephone numbers, covering in excess of 145 countries and 7,500 cities worldwide.

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Global contact center
Global Contact Centre

A solution that amalgamates advanced cloud contact centre features with the resilience and scalability of having the support of a powerful core network, providing your business with an unbeatable operational strategy.

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Buy a hosted phone system
Hosted Phone System

Cloud Hosted PBX systems with enhanced, on demand features with hardware, software, infrastructure and support.

Learn... Learn More

Increase Productivity.

Reduce Call Abandonment.

Enhance Customer Experience.

Our IVR solutions are available in more than 40 languages.

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Designed with the Caller in Mind

IVR that is easy to use and understand, in a language that is right for your customer allows each user to be placed through to the right department or location as efficiently as possible. Our network architects work with you to design your bespoke solution.

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Increased Efficiency

With a hosted IVR solution from WMX you create efficiencies within your organisation because staff will only be answering calls that they can deal with rather than picking up and passing on calls to other areas of the business.

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Security

We proactively protect every solution from digital, physical, and social intrusion vectors. All of our cloud services are highly secured via an intricate web of numerous protected data centres positioned around the UK and Europe.

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Improve Customer Satisfaction

IVR allows the caller to be in control ensuring they get through to the correct person first time around; customers are less likely to spend time complaining to your agents, which in turn increases job satisfaction for your employees – a real win, win situation.

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Decrease Average Call Duration

A sophisticated hosted IVR menu allows you to cut call times by making sure the caller gets through to the correct agent who can deal with the call and quickly move on to the next caller.

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Reduce Costs

All of our IVR solutions are designed to help your business save costs and generate real ROI.

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Fixed Costs (Hosted Only)

As the IVR system is hosted in the cloud installation time is much quicker than older systems; you just pay one simple, fixed, monthly cost.

Increase Productivity.

Reduce Call Abandonment.

Enhance Customer Experience.

Our IVR solutions are available in more than 40 languages.

Why Choose WMX Global

Global reach from WMX Global

GLOBAL REACH

Whether you need to reach new customers or connect new offices, we’ll get you there. Our products and services reach over 145 countries and over 7,500 cities around the world. Businesses across the globe benefit from the products and services our network supports.

One supplier one currency and one bill from WMX Global

ONE GLOBAL PROVIDER, ONE CURRENCY, ONE BILL

For many of our customers we are a single, dedicated supplier of data, voice and managed services for their entire business. You get to deal with one contact at one business and pay a bill in a currency you understand.

Dedicated Account Management

DEDICATED ACCOUNT MANAGEMENT

All WMX customers are allocated a dedicated account manager, responsible for the success of the services we provide to your business. We also provide you with named contacts in service and support so you have direct access to key team members with knowledge of your business and the services and support you require.

Diverse and resilient network from WMX Global

DIVERSE AND RESILIENT NETWORK

We own and operate a core network which leverages multiple data centres to increase resiliency and reach; we interconnect with all major tier 1 carriers. Our network operates to the highest industry standards in performance, latency and security.

Technology consolidation experts at WMX Global

TECHNOLOGY CONSOLIDATION EXPERTS

We help businesses work smarter by connecting and consolidating their global communications infrastructure. Throughout the process we optimise voice and data performance while minimising the total cost of technology ownership.

Complete suite of products and services from WMX Global

COMPLETE SUITE OF PRODUCTS AND SERVICES

We are a full global service enterprise provider offering; cloud, connectivity, managed IT, voice and data centre services to businesses around the world. Whatever your requirements, we make these products work together in order to deliver long term value to your business.

Knowledge and experience from WMX Global

KNOWLEDGE AND EXPERIENCE

You are in safe hands. As a team, we have decades of experience in telecoms, data, hosting and everything in between.

Award winning support from WMX Global

AWARD WINNING SUPPORT

You are in safe hands. As a team, we have decades of experience in telecoms, data, hosting and everything in between.

Head Office

1st Floor Heywood House, Ridgeway Street, Douglas, Isle of Man, IM1 1EW

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