A missed call is a missed opportunity. As is hanging up just because you don’t understand a caller’s language. WMX Global designs bespoke multilingual IVR solutions for those who never want to miss an opportunity again.
Available in more than 40 languages, our industry-leading international IVR solutions are designed to reassure customers with quality messaging, increase productivity and free up agents, and create a strong, professional image.
New customers want to feel welcome. Existing customers want to feel reassured. Our messages are created by award-winning creative writers to ensure that your brand’s ethos and personality shine through. Whether you want to sound quirky or professional, our writers will incorporate your messaging into the script.
Messages can be updated regularly so that your system remains fresh, and call recording can be used to incorporate real life situations into internal training.
A good IVR system saves consumers time and improves communications with your brand. By making sure that every caller has a positive experience, you will make an excellent first impression and keep customers coming back time and again.
We utilise the latest IVR technology. Packed with essential functionalities, our IVR solutions give you access to features usually reserved for large multinationals.
Your solution will be remotely configured and managed by our award-winning 24/7 technical team. If you have any issues, a member of our team will be happy to pick it up with you – no matter the time of day.
Your system will allow you to easily reroute calls to a mobile or another site, collect voicemail on the move with voicemail to email, reduce lost calls and seamlessly direct calls to the most appropriate agent. All our solutions come with Disaster Recovery to ensure you stay running during an attack or disaster.
Delivering excellent customer service over the telephone is a major competitive advantage for today’s companies. Although telephony is still consumers’ favoured method of communicating with brands, plenty of companies’ telephone systems let their customers down.
Long hold times. Confusing systems. Being forced to repeat their query to numerous agents. These are major turnoffs for consumers. And many would rather move to another company than put up with a poor call experience.
Our IVR solutions equip you with everything you need to run an effective, modern telephony service. Happy customers make for happy businesses.
IVR that is easy to use and understand, in a language that is right for your customer allows each user to be placed through to the right department or location as efficiently as possible. Our network architects work with you to design your bespoke solution.
With a hosted IVR solution from WMX you create efficiencies within your organisation because staff will only be answering calls that they can deal with rather than picking up and passing on calls to other areas of the business.
We proactively protect every solution from digital, physical, and social intrusion vectors. All of our cloud services are highly secured via an intricate web of numerous protected data centres positioned around the UK and Europe.
IVR allows the caller to be in control ensuring they get through to the correct person first time around; customers are less likely to spend time complaining to your agents, which in turn increases job satisfaction for your employees – a real win, win situation.
A sophisticated hosted IVR menu allows you to cut call times by making sure the caller gets through to the correct agent who can deal with the call and quickly move on to the next caller.
All of our IVR solutions are designed to help your business save costs and generate real ROI.
As the IVR system is hosted in the cloud installation time is much quicker than older systems; you just pay one simple, fixed, monthly cost.
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