Request a Quote Request a Quote
Request a Quote Request a Quote

Request a quote

Please leave this field empty.

Speak to an Expert Speak to an Expert
Speak to an Expert Speak to an Expert

Choose one of our Global Offices:

TESTUK

Multilingual Interactive Voice Response (IVR)

Looking to take 100% of inbound calls whilst catering for the language of your international callers?

WMX are experts at designing and implementing bespoke and high quality multilingual Interactive Voice Response (IVR) solutions.

Hosted IVR and Auto Attendant Solutions

A missed call a missed opportunity and so is not having the ability to cater for the language in which your customer speaks. WMX Global are experts at designing and implementing bespoke and high quality multilingual Interactive Voice Response (IVR) solutions for customers looking to take 100% of inbound calls whilst catering for the language of their callers.

A hosted IVR system makes sense if your business already uses a phone system. This solution from WMX is fully scalable so your business can handle a virtually unlimited number of calls and because we own and host all the software it reduces both CapEx and OpEX business expenditure.

Disaster Recovery

Every WMX Global solution comes with additional DR as we know how important it is for businesses to stay up and running during an unprecedented attack or disaster.

Every hosted service we provide is built to high standards of security with a 99.999% uptime guarantee. Peace of mind that your system is backed up in a different data centre in a secondary location for optimum failover.

Other Global Solutions

Buy international phone numbers
International Numbers

We have a vast network of international telephone numbers, covering in excess of 145 countries and 7,500 cities worldwide.

Learn... Learn More
Global contact center
Global Contact Centre

A solution that amalgamates advanced cloud contact centre features with the resilience and scalability of having the support of a powerful core network, providing your business with an unbeatable operational strategy.

Learn... Learn More
Buy a hosted phone system
Hosted Phone System

Cloud Hosted PBX systems with enhanced, on demand features with hardware, software, infrastructure and support.

Learn... Learn More

Looking to take 100% of inbound calls whilst catering for the language of your international callers?

WMX are experts at designing and implementing bespoke and high quality multilingual Interactive Voice Response (IVR) solutions.

check!

Designed with the Caller in Mind

IVR that is easy to use and understand, in a language that is right for your customer allows each user to be placed through to the right department or location as efficiently as possible. Our network architects work with you to design your bespoke solution.

check!

Increased Efficiency

With a hosted IVR solution from WMX you create efficiencies within your organisation because staff will only be answering calls that they can deal with rather than picking up and passing on calls to other areas of the business.

check!

Security

We proactively protect every solution from digital, physical, and social intrusion vectors. All of our cloud services are highly secured via an intricate web of numerous protected data centres positioned around the UK and Europe.

check!

Improve Customer Satisfaction

IVR allows the caller to be in control ensuring they get through to the correct person first time around; customers are less likely to spend time complaining to your agents, which in turn increases job satisfaction for your employees – a real win, win situation.

check!

Decrease Average Call Duration

A sophisticated hosted IVR menu allows you to cut call times by making sure the caller gets through to the correct agent who can deal with the call and quickly move on to the next caller.

check!

Reduce Costs

All of our IVR solutions are designed to help your business save costs and generate real ROI.

check!

Fixed Costs (Hosted Only)

As the IVR system is hosted in the cloud installation time is much quicker than older systems; you just pay one simple, fixed, monthly cost.

Looking to take 100% of inbound calls whilst catering for the language of your international callers?

WMX are experts at designing and implementing bespoke and high quality multilingual Interactive Voice Response (IVR) solutions.

Why Choose WMX Global

Global reach from WMX Global

GLOBAL REACH

Whether you need to reach new customers or connect new offices, we’ll get you there. Our products and services reach over 145 countries and over 7,500 cities around the world. Businesses across the globe benefit from the products and services our network supports.

One supplier one currency and one bill from WMX Global

ONE GLOBAL PROVIDER, ONE CURRENCY, ONE BILL

For many of our customers we are a single, dedicated supplier of data, voice and managed services for their entire business. You get to deal with one contact at one business and pay a bill in a currency you understand.

Dedicated Account Management

DEDICATED ACCOUNT MANAGEMENT

All WMX customers are allocated a dedicated account manager, responsible for the success of the services we provide to your business. We also provide you with named contacts in service and support so you have direct access to key team members with knowledge of your business and the services and support you require.

Diverse and resilient network from WMX Global

DIVERSE AND RESILIENT NETWORK

We own and operate a core network which leverages multiple data centres to increase resiliency and reach; we interconnect with all major tier 1 carriers. Our network operates to the highest industry standards in performance, latency and security.

Technology consolidation experts at WMX Global

TECHNOLOGY CONSOLIDATION EXPERTS

We help businesses work smarter by connecting and consolidating their global communications infrastructure. Throughout the process we optimise voice and data performance while minimising the total cost of technology ownership.

Complete suite of products and services from WMX Global

COMPLETE SUITE OF PRODUCTS AND SERVICES

We are a full global service enterprise provider offering; cloud, connectivity, managed IT, voice and data centre services to businesses around the world. Whatever your requirements, we make these products work together in order to deliver long term value to your business.

Knowledge and experience from WMX Global

KNOWLEDGE AND EXPERIENCE

You are in safe hands. As a team, we have decades of experience in telecoms, data, hosting and everything in between.

Award winning support from WMX Global

AWARD WINNING SUPPORT

You are in safe hands. As a team, we have decades of experience in telecoms, data, hosting and everything in between.

Head Office

1st Floor Heywood House, Ridgeway Street, Douglas, Isle of Man, IM1 1EW

All content EliteCommsGroup registered in the Isle of Man

STAY CONNECTED