WMX Global is a leading and innovative communications and technology provider, having developed relationships with multiple carriers across the globe, WMX has built a vast network for international inbound telephone numbers. The global network for in country local, toll free and universal toll free numbers covers in excess of 145 countries and 7,500 cities.
With considerable experience in the international telecommunications market, WMX is well positioned to advise and offer recommendations regarding your global numbering strategy. In addition, with a desire to assist your business with reducing costs whilst increasing efficiency and delivering a valued proposition.
Malaysia Toll Free Numbers
Also commonly known as international Freephone numbers, this phone number type can offer one of the most effective and attractive ways to entice customers or current clients to contact your business via a free to call option. WMX Global can supply virtual Malaysian toll free number to give the perception that you have a presence in Malaysia even if you do not.
We have virtual toll free numbers available in well over 100 countries and calls can be answered in either Malaysia or switched to any alternative destination seamlessly using our online call management platform.
Malaysia Local Phone Numbers
WMX Global can also provide your business with a local Malaysian phone number that can give you an instant presence in many of the cities across Malaysia including Kuala Lumpur, Bandar Hilir, Bintulu, Ipoh, Miri and many more.
Our virtual in-country virtual Malaysian phone numbers will give the perception that you have a local presence in that particular town or city, even if you do not. Calls can be answered in either Malaysia or switched to any alternative destination seamlessly using our online call management platform. These numbers are ideal for multilingual/global call centres as well as businesses that want to operate in numerous countries but can’t afford the overhead of setting up multiple/international offices.
Universal Toll Free Numbers (UIFN)
WMX can provide your business with a universal toll free number (UIFN), a single Freephone number that can be used across multiple countries. This Freefone number can be called globally and will forward to your business wherever that may be located.
You are allocated a unique number that is the same in the 40 countries that support UIFN activation, this number is +800 followed by 8 digits. As in most countries the international calling prefix is 00, universal toll free numbers are seen in the format 00800. A UIFN number can be called free from a landline phone, and some mobile networks, within the countries you activate.
WMX have highly experienced experts who can provide you with the best UIFN solution to meet your business needs, and discuss what numbering type is the best for your requirements.
WMX can provide an Online Call Management Reporting Package which allows you to analyse your calls daily, weekly or monthly. As a result you can determine how effectively your business is performing and make relevant changes to utilise your resources efficiently.
Voicemail to Email
Callers ring into a dedicated number and leave the relevant details. The message is converted into a WAV file and sent to a designated email address. The message can be played back and then deleted when required.
Network Data Capture
Callers ring into a dedicated number and leave the relevant details. They can be prompted to leave specific information based on the (customer) requirements, e.g. name, age, phone number, etc. Your staff could then dial in to listen to the messages when convenient by using a simple pin code and account number access.
Bespoke DR Plan for IVR
WMX provide a tailored IVR service based on a bespoke routing call flow that is individual to your requirements and is a combination of placing different call modules into the IVR call flow. For any tailored IVR service, WMX experts would draw up a specific design with you based on your requirements and provide your business with a call routing call flow to meet those requirements.
International Testing- Option 1
Automated in country testing available (this is a call from a landline– testing from mobiles is not available via this version). A single call is placed to the number and the call is recorded. Copy of the recoding can be sent to the end user.
International Testing – Option 2
A live call from within the country; this delivers a real call from a human and is dialled from a landline and mobile in country. This service is available in most countries. Time to deliver the test call is between 48 hours and 3 days. A full report is issued to the customer regarding the call and quality of the call. Can be arranged at a specific time each month or as a one off.
Why Choose WMX Global?
Whether you need to reach new customers or connect new offices, we’ll get you there. Our products and services reach over 145 countries and over 7,500 cities around the world. Businesses across the globe benefit from the products and services our network supports.
ONE GLOBAL PROVIDER, ONE CURRENCY, ONE BILL
For many of our customers we are a single, dedicated supplier of data, voice and managed services for their entire business. You get to deal with one contact at one business and pay a bill in a currency you understand.
DEDICATED ACCOUNT MANAGEMENT
All WMX customers are allocated a dedicated account manager, responsible for the success of the services we provide to your business. We also provide you with named contacts in service and support so you have direct access to key team members with knowledge of your business and the services and support you require.
DIVERSE AND RESILIENT NETWORK
We own and operate a core network which leverages multiple data centres to increase resiliency and reach; we interconnect with all major tier 1 carriers. Our network operates to the highest industry standards in performance, latency and security.
TECHNOLOGY CONSOLIDATION EXPERTS
We help businesses work smarter by connecting and consolidating their global communications infrastructure. Throughout the process we optimise voice and data performance while minimising the total cost of technology ownership.
COMPLETE SUITE OF PRODUCTS AND SERVICES
We are a full global service enterprise provider offering; cloud, connectivity, managed IT, voice and data centre services to businesses around the world. Whatever your requirements, we make these products work together in order to deliver long term value to your business.
KNOWLEDGE AND EXPERIENCE
You are in safe hands. As a team, we have decades of experience in telecoms, data, hosting and everything in between.
AWARD WINNING SUPPORT
Our award winning technical support team take pride in helping customers reach a resolution as quickly as possible. All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable staff.