WMX Global is a leading and innovative communications and technology provider, having developed relationships with multiple carriers across the globe, WMX has built a vast network for international inbound telephone numbers. The global network for in country local, toll free and universal toll free numbers covers in excess of 145 countries and 7,500 cities.
With considerable experience in the international telecommunications market, WMX is well positioned to advise and offer recommendations regarding your global numbering strategy. In addition, with a desire to assist your business with reducing costs whilst increasing efficiency and delivering a valued proposition.
Also commonly known as international Freephone, this phone number type offers one of the most effective and attractive ways to entice customers to contact your business via a free to call option. WMX Global can provide a virtual toll free number to give the perception that you have a presence in a particular country even if you do not.
WMX provide virtual toll free numbers in over 100 countries and calls can be answered in either the country your are based in or switched to any alternative destination seamlessly using our online call management platform.
WMX Global can also provide your business with a virtual local number. Our in-country telephone numbers will give the perception that you have a local presence in that particular country, even if you do not. Calls can be answered in either the country you are based in or switched to any alternative destination seamlessly using our online call management platform.
These numbers are ideal for multilingual/global call centres as well as businesses that want to operate in numerous countries but can’t afford the overhead of setting up multiple/international offices.
WMX can provide your business with a universal toll free number (UIFN), a single Freephone number that can be used across multiple countries. This Freephone number can be called globally and will forward to your business wherever that may be located.
You are allocated a unique number that is the same in the 40 countries that support UIFN activation, this number is +800 followed by 8 digits. A UIFN number can be called free from a landline phone, and some mobile networks, within the countries you activate.
WMX have highly experienced experts who can provide you with the best UIFN solution to meet your business needs, and discuss what numbering type is the best for your requirements.
WMX can provide an Online Call Management Reporting Package which allows you to analyse your calls daily, weekly or monthly. As a result you can determine how effectively your business is performing and make relevant changes to utilise your resources efficiently.
Callers ring into a dedicated number and leave the relevant details. The message is converted into a WAV file and sent to a designated email address. The message can be played back and then deleted when required.
Callers ring into a dedicated number and leave the relevant details. They can be prompted to leave specific information based on the (customer) requirements, e.g. name, age, phone number, etc. Your staff could then dial in to listen to the messages when convenient by using a simple pin code and account number access.
WMX provide a tailored IVR service based on a bespoke routing call flow that is individual to your requirements and is a combination of placing different call modules into the IVR call flow. For any tailored IVR service, WMX experts would draw up a specific design with you based on your requirements and provide your business with a call routing call flow to meet those requirements.
Automated in country testing available (this is a call from a landline– testing from mobiles is not available via this version). A single call is placed to the number and the call is recorded. Copy of the recoding can be sent to the end user.
A live call from within the country; this delivers a real call from a human and is dialled from a landline and mobile in country. This service is available in most countries. Time to deliver the test call is between 48 hours and 3 days. A full report is issued to the customer regarding the call and quality of the call. Can be arranged at a specific time each month or as a one off.
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