Insights

International IVR and Call Testing

In country testing performed by a human, ensures that your calls are problem free, of high quality and if using an IVR, are tested to check whether the message, language and dialect are correct.

Call Recording for International Numbers

Call recording services are the perfect complement to any business telephony solution, allowing you to establish trends, locate areas for improvement and ensure the correct message is delivered to your customers.

International Number Types

Local numbers give the perception that you have a local presence in that particular country, even if you do not. Numbers can be connected to take calls in either the country of origin or an alternative ddi in any country worldwide.

Global Numbers for Global Success

Businesses looking to consolidate their global numbering solutions and expand their footprint worldwide have a number of different factors to consider. Many organisations find numbering solutions confusing, and lack understanding about how they work.

Whitepapers

Going Global Overnight

Becoming a global company is an impressive achievement, and not every business that sets out to do it accomplishes the goal. To successfully convert your business from a domestic entity to an international powerhouse, you’ll need to contemplate a new set of business challenges that may not have previously affected your local-only company.

Securing Distributed Enterprise Networks

Distributed Enterprise networks have grown in complexity over the last decade as they expand network access and add more security technologies to protect their networks. The adoption of standards such as the Payment Card Industry Data Security Standard (PCI DSS) has also improved the overall security of data.

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