The solution delivers everything you need to run an inbound or outbound contact centre and unlike competitors, WMX do not charge extra for new channels, voice recording, phone based support or reporting, this is included for one cost effective price.
With the WMX Global Contact Centre, agents only need a phone and browser to access it, therefore agents can be located anywhere with an internet connection. Your business can walk away from the overbearing hardware, software and maintenance costs required for traditional call centre solutions.
Improve Customer Connections Globally
WMX Cloud Contact Centre provides everything you need to encourage valuable customer connections, develop agent performance and enrich operations.
Quick Deployment for Instant Results
Your business can benefit from a world-class global contact center in days as oppose to months. Scale up and down efficiently to meet sales initiatives and seasonal needs.
Communication of Choice
Improve customer service, loyalty and profits by connecting with customers using the multi-channel methods of their choice: phone, email, chat and web callback.
Deliver the Best Customer Service
Deliver impressive customer service with features such as skills-based routing and real-time monitoring and solutions for telesales, help desk and other scenarios.
Employ Agents Anywhere
With WMX solution, your call centre can be located anywhere therefore bringing together the best local, remote and home-based agents together in one global contact centre.
Easy to Deploy and Integrate
You can benefit from seamless integration with your CRM and productivity tools you currently use every-day.
Improve customer value with CRM integration:
Other Global Solutions
Enhance your existing ISDN infrastructure or fully migrate away from costly, fixed architecture to virtual, scalable services.
SIP trunks can deliver cheaper international calls as they are carried out over the IP network rather than the PSTN (Public Switched Telephone Network).
Having a trusted CLI and dedicated IP address ensures that no unauthorised calls can be made via your SIP trunks. As WMX monitors your virtual lines, you can guarantee that any unusual activity will be dealt with as quickly as possible.
Global SIP is geographically independent and scalable from 1 to 10,000 users. Adding and removing users is very straight forward and does not require any site visits. Once the SIP trunks are activated, it’s easy to scale up and down as you please – the perfect solution for fast growing or seasonal businesses.
True Resiliency & Business Continuity
SIP traffic from WMX is controlled from a central location, which means calls can be automatically diverted should disaster strike. SIP also allows for business integration for video applications, Computer/Telephony Integration (CTI) and Instant Messenger services like Google + and Skype for Business. SIP trunking can act as a voice solution and a disaster recovery solution in one.
SIP lines are much easier to operate, maintain and upgrade. Controlled centrally, if a disaster occurs or staff are unable to make it into work, calls can be diverted at the click of a button.
Why Choose WMX Global
Whether you need to reach new customers or connect new offices, we’ll get you there. Our products and services reach over 145 countries and over 7,500 cities around the world. Businesses across the globe benefit from the products and services our network supports.
One global provider, one currency, one bill
For many of our customers we are a single, dedicated supplier of data, voice and managed services for their entire business. You get to deal with one contact at one business and pay a bill in a currency you understand.
Dedicated Account Management
All WMX customers are allocated a dedicated account manager, responsible for the success of the services we provide to your business. We also provide you with named contacts in service and support so you have direct access to key team members with knowledge of your business and the services and support you require.
Diverse and Resilient Network
We own and operate a core network which leverages multiple data centres to increase resiliency and reach; we also interconnect with all major tier 1 carriers. Our network operates to the highest industry standards in performance, latency and security.
Technology Consolidation Experts
We help businesses work smarter by connecting and consolidating their global communications infrastructure. Throughout the process we optimise voice and data performance while minimising the total cost of technology ownership.
Complete Suite of Products & Services
We are a full global service enterprise provider offering; cloud, connectivity, managed IT, voice and data centre services to businesses around the world. Whatever your requirements, we make these products work together in order to deliver long term value to your business.
Knowledge and Experience
You are in safe hands. As a team, we have decades of experience in telecoms, data, hosting and everything in between.
Award Winning Support
Our award winning technical support team take pride in helping customers reach a resolution as quickly as possible. All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable staff.